Gateway Family Services Gateway Family Services, a community interest company, offer a range of services to health, social care and early years organisations and aim for their services to be provided by a locally sourced workforce. The Company aims to benefit the community rather than the owners of the company. The company have less than 100 employees and use outsource providers to provide expert advice. "As part of recent change, when we ceased being part of the NHS and formed as a Community Interest Company, we realised that it is important that we position ourselves appropriately with other similar organisations in the industry. As we report into a Board of Directors we need to ensure that any proposals we make with regard to organisational change, especially those concerning our employees, is based on well structured business objectives and where required we have an independent source validate our proposals and if necessary provide us with justification based on careful research. We approached Sparkhouse and asked then to undertake a benchmarking exercise and provide a written report that we could present to the Board. They were extremely helpful and spent a lot of time helping us prepare documentation and asking questions so that they could fully understand how we operate so that they could accurately carry out the research and provide a meaningful report. We were most impressed with the service they provided. At the same time we also asked them to review documentation regarding our temporary employees and information that covered aspects of their employment. Once again the response to our request and the turnaround was really quick and exactly what we needed. The Sparkhouse consultants are extremely professional and knowledgeable and we feel very secure in knowing that they are at the end of the phone when we need help. They are an excellent HR outsource partner.”" Elizabeth Carroll, Operations Manager

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